BookMySphere
Welcome to the BookMySphere FAQs section.
We’ve answered the most common questions to help you shop with confidence. If you don’t find what you’re looking for, our support team is always happy to help.
🛒 General Questions
1. What is BookMySphere?
BookMySphere is an online shopping platform offering a wide range of products including books, lunch boxes, kids’ items, stationery products, mobile and headphone cases, and digital products like eBooks.
2. Do I need an account to place an order?
You can browse BookMySphere without an account. However, creating an account helps you:
- Track orders easily
- View order history
- Receive faster support
3. Are the products on BookMySphere genuine?
Yes. All products sold on BookMySphere go through quality checks to ensure authenticity, quality, and customer satisfaction.
📦 Ordering & Payments
4. How do I place an order?
Simply:
- Select the product you like
- Add it to your cart
- Proceed to checkout
- Enter your shipping and payment details
- Confirm your order
5. What payment methods are accepted?
We accept online prepaid payment methods available at checkout through secure payment gateways.
❌ Cash on Delivery (COD) is currently not available.
6. Is my payment information safe?
Yes. All payments are processed through secure, encrypted payment gateways.
BookMySphere does not store your card, UPI, or banking details.
🚚 Shipping & Delivery
7. Where does BookMySphere ship?
We ship to:
- 🇮🇳 Locations across India
- 🌍 Selected international destinations
Shipping availability depends on courier partner serviceability.
8. How are shipping charges calculated?
Shipping charges are calculated at checkout based on:
- Delivery location
- Product size and weight
- Courier partner rates
The final shipping cost is shown before payment.
9. How long does order processing take?
Orders are processed within 1–2 business days after successful payment.
10. How long does delivery take?
Delivery time depends on the courier partner and destination.
Estimated timelines (if available) are shown during checkout.
11. Will I receive tracking details?
Yes. Once your order is shipped, tracking details will be shared via email (and SMS where applicable).
12. Will multiple items be shipped separately?
No. If you order multiple products, they are generally shipped together in one package.
📦 Damaged, Lost, or Failed Deliveries
13. What should I do if my package arrives damaged?
If your package is damaged:
- Do not open the package
- Record a clear video showing the damaged packaging
- Report the issue to BookMySphere within 24 hours of delivery
Requests without a video or reported late may not be eligible.
14. What if my order is delayed or lost?
If your order is delayed or shows no tracking updates, contact our support team.
We will coordinate with the courier partner to resolve the issue.
15. What happens if delivery fails?
If delivery fails due to unavailability or address issues, the courier partner will re-attempt delivery as per standard procedure.
🔄 Returns & Replacements
16. What is your return policy?
We offer a 7-day return or replacement window for eligible physical products from the date of delivery.
17. Which items are eligible for return?
Eligible items must:
- Be unused
- Be in original packaging
- Include all tags, manuals, and accessories
18. Who pays for return shipping?
BookMySphere pays for return shipping on approved returns.
19. Can I request a replacement instead of a refund?
Yes. You can choose a replacement.
If the replacement item is unavailable, a refund will be issued.
20. How do I request a return or replacement?
Contact our support team within 7 days of delivery with:
- Order ID
- Reason for return
- Photos or videos (if applicable)
💰 Refunds
21. How long does it take to receive a refund?
Once approved, refunds are processed within 3–5 business days.
22. How will I receive my refund?
Refunds are issued to the original payment method used at checkout.
23. Are there any cancellation fees?
No. There is no cancellation fee for eligible order cancellations.
📚 Digital Products (eBooks)
24. Are eBooks refundable?
No. eBooks and digital products are non-refundable once purchased.
25. What if I can’t access my eBook?
If you face any technical issues accessing your eBook, contact our support team and we’ll assist you.
🔐 Privacy & Security
26. Is my personal information safe?
Yes. We take privacy seriously and use industry-standard security measures to protect your data.
27. Do you share my data with third parties?
We only share necessary information with trusted service providers (such as courier and payment partners) to fulfill orders.
We do not sell your personal data.
🌍 International Orders
28. Do international orders include customs charges?
Customs duties or import taxes (if applicable) are the customer’s responsibility. These depend on the destination country’s regulations.
📞 Support & Contact
29. How can I contact BookMySphere?
You can reach us via:
- 📧 Email: [shop@bookmysphere.com]
- 🌐 Website: BookMySphere.com
Support hours can be added on your Contact page.
30. What if my question isn’t listed here?
No problem! Our support team is always happy to help. Please contact us with your query.
Final Note
At BookMySphere, we believe clear communication leads to great customer experiences. These FAQs are designed to make your shopping journey smooth, transparent, and worry-free.
Thank you for choosing BookMySphere—your trusted shopping sphere