Welcome to BookMySphere!
We’re excited to deliver books, everyday essentials, and thoughtful products right to your doorstep—no matter where you are. This Shipping & Returns Policy explains how we process orders, ship products, handle deliveries, and manage returns in a simple and transparent way.
Our aim is to make your shopping experience smooth, reliable, and stress-free from checkout to delivery.
1. Shipping Coverage
BookMySphere proudly ships to:
- 🇮🇳 All serviceable locations within India
- 🌍 Selected international destinations
Shipping availability may vary depending on courier partner serviceability, local regulations, and destination-specific restrictions.
2. Products We Ship
We ship all physical products sold on BookMySphere, including:
- Books
- Lunch boxes
- Kids’ items
- Stationery products
- Mobile cases
- Headphone cases
Digital Products
- eBooks and digital downloads are delivered electronically and do not require shipping
3. Shipping Charges
Shipping charges are:
- Calculated at checkout
- Based on:
- Delivery location
- Product weight and size
- Courier partner rates
The final shipping cost will be clearly displayed before you complete your purchase—no hidden fees.
4. Order Processing Time
Once your order is successfully placed:
- Orders are processed within 1–2 business days
- Processing includes:
- Order verification
- Quality checks
- Secure packaging
Orders placed on weekends or public holidays are processed on the next business day.
5. Estimated Delivery Time
Delivery timelines depend on the courier partner and destination.
📦 Domestic (India)
- Delivery time varies based on location and courier service
- Estimated timelines will be shown at checkout when available
🌍 International
- Delivery times vary by country, customs clearance, and courier partner
- Delays may occur due to customs inspections or local regulations
BookMySphere is not responsible for delays caused by courier partners, customs authorities, or unforeseen circumstances.
6. Courier Partners
We work with reliable third-party courier and logistics partners to ensure safe and timely delivery.
Courier partners are selected based on service quality, coverage, and reliability.
7. Order Tracking
Once your order is shipped:
- 📧 Tracking details are shared via email
- 📱 Order updates may also be sent via SMS (if applicable)
- 📦 You can track your shipment using the provided tracking link
Tracking information becomes active once the courier partner picks up the order.
8. Shipping of Multiple Items
If your order includes multiple products:
- All items are shipped together
- This helps reduce delivery delays and environmental impact
In rare cases of stock or logistical constraints, items may be shipped separately, and you will be informed in advance.
9. Cash on Delivery (COD)
Currently, Cash on Delivery (COD) is not available.
All orders must be prepaid using the available online payment methods at checkout.
10. Address Accuracy
Customers are responsible for providing:
- Correct delivery address
- Accurate contact details
BookMySphere is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
11. Failed or Missed Deliveries
If delivery fails due to:
- Customer unavailable
- Incorrect address
- Unable to contact recipient
The courier partner will re-attempt delivery as per their standard procedure.
If the order is returned to us after failed delivery attempts, further action (reshipment or refund) will be handled as per internal review.
12. Damaged Packages & Transit Issues
We take great care in packaging every order. However, if your package arrives damaged:
Important Steps to Follow
- Do not open the package
- Record a clear unboxing video showing the damaged packaging
- Report the issue to BookMySphere within 24 hours of delivery
Reports submitted without a video or after 24 hours may not be eligible for return or replacement.
13. Lost or Delayed Shipments
If your order:
- Has not arrived within the expected timeframe
- Shows no tracking updates for an extended period
Please contact our support team. We will coordinate with the courier partner to investigate and resolve the issue as quickly as possible.
14. Returns Overview
BookMySphere offers a 7-day return and replacement window for eligible physical products.
Key Return Conditions
- Product must be unused
- Must be in original packaging
- All tags, manuals, and accessories must be intact
Returns that do not meet these conditions may be rejected.
15. Return Shipping
Good news 🎉
- BookMySphere pays for return shipping on approved returns
- Customers do not need to arrange return logistics
Our team will guide you through the pickup process once your return request is approved.
16. Non-Returnable Items
The following items are not eligible for return or refund:
- eBooks and digital products
- Items damaged due to misuse or negligence
- Products returned without original packaging
- Items reported after the return window
17. Refunds
Once the returned item passes inspection:
- Refunds are processed within 3–5 business days
- Refunds are issued to the original payment method
- Bank or payment gateway processing times may vary
Customers will receive confirmation once the refund is initiated.
18. International Orders & Customs
For international shipments:
- Customs duties, taxes, or import charges (if applicable) are the customer’s responsibility
- BookMySphere is not responsible for delays caused by customs clearance
19. Policy Misuse
To ensure fairness:
- BookMySphere reserves the right to refuse returns in case of repeated misuse
- Accounts violating policy terms may face restrictions
20. Policy Updates
This Shipping & Returns Policy may be updated from time to time.
Any changes will be reflected on this page with a revised date.
We recommend reviewing this page periodically.
21. Need Assistance?
Our customer support team is always here to help.
📧 Email: [shop@bookmysphere]
🌐 Website: BookMySphere
🕒 Support Hours: [10:00 Am to 6:00PM]
Final Words
At BookMySphere, we believe great products deserve great service. From careful packaging to transparent returns, our shipping and returns process is designed with your convenience in mind.
Thank you for shopping with BookMySphere—where every order is handled with care and commitment